Just a Ripoff; Just Avoid at All Costs Once upon a time, my website was hosted by ehost. I got good service and a good price for webhosting from ehost. When I updated my website by ftp, it always worked.
Then ehost was bought by JustHost. My hosting was transferred. The initial rate was OK. However, the service was never good. More on that below.
When renewal time came up again, I got a notice from JustHost that I was going to be charged A LOT to renew the webhosting. The notice from JustHost came after they charged me in advance for the next term of hosting. I was thinking of winding down the website anyway. This was the time. I called JustHost customer service to cancel the account.
I spoke to a helpful young woman who cheerfully cancelled the service for me and told me I would receive a refund of the advance charge for the next erm of hosting. I checked my credit card records the next day and the refund had registered. I thought: Job done! Great!
A month later, reviewing my credit card charges, I noticed that JustHost had charged me again, the very next day after the refund had registered.
At this point, I disputed the charge with my credit card company (if I called customer service again, why would I think they wouldn’t just charge me again after issuing a refurnd?).
In the end, JustHost had the nerve to trot out Terms of Service to justify charging me back. On page (29) of the fine print you “signed” 6 years ago, you agreed to notify us within X days of your renewal date (better give yourself an Outlook reminder now!). You missed that date by 2 days, so you owe the full rental for the next 3 years. (You have read every line of your terms of service, haven’t you?) Since my email had crashed in the meanwhile, I couldn’t provide email documentation of the interactions with JustHost and they prevailed.
I can only think that this company is spinning around the drain and their business strategy has devolved to screwing dissatisfied customers as they exit. Horrible company. Avoid at all costs.
In addition: The service level was bad. My website only required updating a couple of times per year. But it seemed that every time I tried to update it, it didn’t work. The updated files transferred by ftp (it looked to me as if it had worked); but the updates were never “visible” to the outside world on my website. I would call and eventually they would sort it out. They kept moving my files in their system and the connection to the outside internet was lost. I always got snarky emails from their service, in the vein of can’t you figure this out, silly person? It was also time-consuming. This wasn’t my first rodeo: I’d been using ftp to update my website for over a decade with other companies.
James,
美国
2024 十二月 12
1
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